FAQ:

If you can't find the answer you're looking for, our Customer Service team is always happy to help. Please contact us at mail@brinknordic.com, and we'll respond to your enquiry as soon as possible.

We aim to reply to all emails Monday to Friday. Please note that response times may be slightly longer during busy periods, especially throughout the Christmas season.

Orders & Payment

How do I place an order?

Browse our collections, add your favourite items to your shopping basket and proceed to checkout. Follow the steps to enter your shipping details and complete your payment. 

What payment methods do you accept?

We accept a range of secure payment methods. The available payment options for your country will be displayed during checkout.

Can I change or cancel my order?

If your order has not yet been processed or dispatched, please contact our Customer Service as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once your order has entered processing.

Can I return my order?

Yes. If you are a consumer purchasing within the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable consumer protection legislation. Returned items must be unused and in their original packaging. Please see our Returns Policy for full details and instructions.

Shipping & Delivery

Which countries do you ship to?

We ship to customers worldwide.

How much does shipping cost?

Shipping costs vary depending on the destination country. Available shipping methods and delivery costs are displayed during checkout.

How long does delivery take?

Delivery times depend on your destination country and the selected shipping method. Once your order has been dispatched, you will receive a tracking number by email.

Will I have to pay customs duties or import taxes?

Orders delivered outside the EU may be subject to customs duties, import taxes or local fees. These charges are determined by your country's customs authorities and, if applicable, must be paid by the customer before delivery.

Returns & Claims

Can I return my order?

If you wish to return your order, please follow the instructions in our Returns Policy. The returned items must be unused and in their original packaging.

What should I do if my ornament arrives damaged?

Please contact our Customer Service as soon as possible and include photos of both the damaged ornament and the packaging. We will help resolve the issue quickly.

My parcel arrived damaged. What should I do?

If the outer packaging is visibly damaged upon delivery, we recommend taking photos before opening the parcel and please contact our Customer Service.

Craftsmanship & Quality

Are all Brink Nordic ornaments handmade?

Yes. Every ornament is blown by mouth and hand-decorated using traditional European glassmaking techniques.

Why are no two ornaments exactly alike?

Because every ornament is handmade, small variations in shape, colour and decoration are a natural part of the craftsmanship and make each piece unique.

Where are Brink Nordic ornaments designed and produced?

All Brink Nordic ornaments are designed in Denmark and produced in Europe using traditional glassmaking techniques.

Are the ornaments made from real glass?

Yes. Our ornaments are made from mouth-blown glass and carefully hand-decorated by skilled artisans.

Collections

What is Brink's Favorites?

Brink's Favorites is our annual collection of collectible glass Christmas baubles. A new design is introduced each year for collectors and Christmas enthusiasts.

Are new ornaments released every year?

Yes. Every year we introduce new designs inspired by Nordic traditions, culture and seasonal celebrations.

Will sold-out ornaments return?

Some ornaments may return, while others are permanently discontinued. Availability depends on the individual collection.

What does Outlet mean?

Our Outlet features ornaments that are no longer part of our current collection. Availability is limited and products are available while stocks last.

Contact & Christmas Store

How can I contact Brink Nordic?

You can contact our Customer Service by email at mail@brinknordic.com or by phone during our opening hours.

Can I visit your Christmas store?

Yes. We welcome visitors to our Christmas store and showroom in Ringsted, Denmark.

Where is your Christmas store located?

You will find us at:

Brink Nordic ApS
Nordbjergvej 12
4100 Ringsted
Denmark

When is the Christmas store open?

Our opening hours vary throughout the year. Please visit our Contact page for the latest opening hours before your visit.